When a package is delivered internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

These charges are typically due once the package arrives in the destination country. 

Sellers are responsible with ensuring to comply with laws and regulations of the country of destination.

Generally, the buyer is responsible for paying customs duties on receipt of the package.

Certain countries may require certain documentation before the items are sent.

If the necessary information is not provided, this may result in delays in the order.

Frozen Couture is not responsible for the collection or determination of any custom duties or import VAT costs.

Goods arriving into EU from non-EU Country

When delivering goods from a non-EU country into an EU country, customs fees and import VAT may apply on these goods.

The amount of customs duty and import VAT to be paid will be assessed at the point of entry of the destination country.

This may result in the buyer having to pay additional charges which are not included in the total price displayed at checkout.

Generally, VAT isn’t due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold.

The threshold may vary from €10 EUR to €22 EUR, depending on the EU country.

For import VAT, the rate that is assessed is the rate set by the country that the package is delivered to. 

Customs duty does not typically apply on goods where the value doesn’t exceed €150 EUR.

Goods arriving into the US

When goods are dispatched into the US, the buyer (“Importer”) is responsible for any fees/taxes/duty that may accrue on the merchandise when it clears Customs and Border Protection (“CBP”).

If any duty is owed, CBP will charge a processing fee for clearing the package. Duty and the processing fee are due at the local post office of the Buyer, where the package has been forwarded.

Rest of the world

Other countries may also apply customs duty and/or import VAT on goods purchased from another country.

The amount of customs duty and import VAT to be paid will be assessed at the point of entry of the destination country.

This may result in the buyer having to pay additional charges which are not included in the total price displayed at checkout.

As the threshold for the application of such charges may vary from country to country, please contact your local customs/ tax office for further information.

Alternatively, you should check with your local tax advisor for more information.

Again, Frozen Couture is not responsible for the collection or determination of any custom duties or import VAT costs.

Learn more on country-specific tax authorities websites:

Finding custom forms

You can obtain customs declaration forms from your mail provider.

Most of the time, these are available online.